SHIPPING 

Shipping Policy:

At PASTELLE, we understand the importance of timely and reliable shipping to ensure your orders reach you efficiently. Our shipping policy is designed to cater to the diverse needs of our customers while maintaining the highest standards of quality and service. Please read the following guidelines carefully to understand how shipping works on our platform:

1. Shipping Calculation: Shipping fees are calculated based on various factors including the dimensions, weight, and destination of the package. Due to the varying nature of these factors, shipping costs may differ for each product.

2. Quality Assurance: We strive to deliver the highest quality products to our customers. To achieve this, we collaborate with different distributors worldwide who specialize in specific items. This ensures that each product is sourced from the most suitable supplier, thereby guaranteeing superior quality. However, this approach also means that shipping policies may vary depending on the product and its source.

3. Shipping Rates: While we endeavor to keep shipping costs as low as possible, the rates may vary depending on the product's specifications and the destination. During the checkout process, you will be provided with an accurate shipping cost based on the details of your order.

4. Shipping Times: Once your order is placed, please allow for processing time before the item is shipped. Shipping times will also vary depending on the shipping method selected and the destination. You will receive a tracking number once your order has been dispatched, allowing you to monitor its journey until it reaches your doorstep.

5. International Shipping: We offer international shipping to most countries worldwide. However, please note that additional customs duties, taxes, or fees may apply, which are not included in the shipping charges. These charges, if applicable, are the responsibility of the recipient and must be settled upon delivery.

6. Shipping Partners: We work with trusted shipping partners to ensure your orders are handled with care and delivered promptly. However, please understand that occasional delays may occur due to unforeseen circumstances such as natural disasters, customs clearance procedures, or other logistical challenges beyond our control.

7. Customer Support: If you have any questions or concerns regarding shipping, feel free to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with us is smooth and enjoyable.

Please note that by placing an order on our website, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your understanding and cooperation as we strive to provide you with the best possible service. Thank you for choosing PASTELLE for your shopping needs!