REFUND POLICY
All products are unique and produced only once ordered. This means that returns and exchanges are not supported if you have ordered the wrong size, color, or changed your mind.
However, in case of a damaged product or a manufacturing error, PASTELLE offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using support@pastelle.com.au and provide a clear photo showing the issue.
REFUND POLICY - THE BASICS
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
WHAT TO INCLUDE UN THE REFUND POLICY
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.