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FAQ

  • Where are you located?
    We are located in Brisbane, Australia. We ship from different suppliers worldwide.
  • Do you offer refunds?
    All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or changed your mind. However, in case of a damaged product or a manufacturing error, PASTELLE offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using support@pastelle.com.au and provide a clear photo showing the issue.
  • Who creates your designs?
    Gabrielle is the sole creator of all artwork featured on this site. Each piece is original and produced in limited edition or release.
  • How is the art created?
    All images are digitally created.
  • What are your shipping costs?
    Free shipping on orders over $150 Small Package $12 Large Package $20 Prices vary by region. Please see checkout for costs.
  • What do you sell?
    We offer a range of products including canvas art, framed art, clothing, and accessories. As a digital creator, I aspire to share my art in diverse ways beyond canvas. I sincerely hope you find joy in these pieces as much as I delight in creating them.
  • Which countries do you ship to?
    Presently, we serve customers in Australia, Canada, Europe, the United Kingdom, and the USA. While we offer worldwide shipping at a premium, we're actively seeking local distributors to mitigate these expenses.
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